Frequently Asked Questions
Everything you need to know about our premium service animal gear and apparel.
How long does shipping take for custom embroidered vests?
Since our high-quality service animal vests are custom-made to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 3-7 business days within the United States.
What is your return policy for service animal apparel?
We offer a 30-day return policy for all unworn and unwashed items. Please note that personalized or custom-embroidered products are final sale unless there is a manufacturing defect.
How do I determine the correct harness size for my dog?
We provide a detailed sizing chart on every product page. We recommend measuring your dog's girth around the widest part of their chest to ensure a comfortable and secure fit for their service gear.
Are your materials durable enough for daily working use?
Yes, our products are crafted from industrial-grade nylon and breathable mesh designed to withstand the rigors of daily service work while keeping your animal comfortable.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I update my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to change your order, please contact our support team within 2 hours of purchase.